Refund & Cancellation Policy

This policy applies unless a project proposal, order form, subscription plan or other written agreement provides different refund or cancellation terms.

Custom software and project services

Before work begins, a customer may request cancellation in writing. Any refundable prepaid amount will be determined after deducting non-recoverable third-party costs, if any. After work has begun, fees attributable to completed work, reserved development time, completed milestones and non-recoverable costs are generally non-refundable.

Recurring services

Where we offer a recurring service, customers may cancel before the next renewal date to avoid future renewal charges. Cancellation does not normally create a refund for a billing period that has already started unless required by law or expressly stated in the applicable plan.

Duplicate or incorrect charges

If you believe you were charged twice or charged an incorrect amount, contact us promptly. Confirmed duplicate or erroneous charges will be corrected or refunded as appropriate.

How to request a refund or cancellation

Email contact@nexolume.co with your name, invoice or transaction reference, the service involved and the reason for the request. We will review the request against the applicable agreement and this policy.

Disputes

Please contact us first so we can investigate billing or service concerns. This policy does not limit any non-waivable rights available under applicable law.